Credibility and Stability

At NECBB, we’re open about everything we do. Our highly trained staff is here to provide you with honest answers to all your questions. Our sales staff is not paid on a commission basis; they are salaried employees with benefits. They respond only to inquiries and never make cold calls.

There are no hidden charges in our fees. The base $1,975 and $125 annual storage fees encompass all our services, including: the cord blood collection kit, transportation of your baby’s blood from the hospital to our laboratory, and the processing and cryopreserving of your baby’s cells. Everything, including standard shipping, is incorporated in our affordable pricing. In addition, no penalty fees are ever charged for last-minute enrollment to our program.

In terms of transportation, our overnight Worldwide Shipper is the #1 shipper of diagnostic specimens in the world. We have entrusted them with our business and relied on their superior service for decades. NECBB also offers the choice of a medical courier for families that prefer that option. Ensuring the safe, secure shipping of your baby’s blood is our chief concern.

Superior Customer Service
NECBB stays with you from your first contact through every step in the process. Once your baby’s cells are stored, you can contact an NECBB customer care representative at any time with questions. In addition, we bank 100% of your baby’s extracted stem cells, never using any portion for any reason. Those cells are available only to you and your family when you need them. Trust that your baby’s stem cells are yours and will never be made available to anyone but you.